Return & refund policy

Thank you for shopping at www.as-trader.com. We strive to ensure your complete satisfaction with every purchase. Due to the digital nature of our products, we have a specific policy regarding returns and refunds. Please read this policy carefully.

1. Overview

We offer refunds only under specific circumstances because our products are digital eBooks, which cannot be physically returned. Once a digital product has been downloaded or accessed, it is generally not eligible for a refund. However, we are committed to resolving any issues you may encounter.

2. Eligibility for Refunds

You may be eligible for a refund only in the following cases:

  • Technical Issues: The eBook file is corrupted, defective, or cannot be downloaded after multiple attempts (we will first try to provide a replacement).

  • Incorrect Product: You received a different product from what you ordered.

  • Unauthorized Purchase: The purchase was made without your consent.

Refund requests must be submitted within 7−14days from the purchase date.

3. Non-Refundable Situations

We cannot issue refunds for:

  • Change of mind or accidental purchases.

  • If you have already downloaded or accessed the eBook.

  • Failure to meet system requirements (please check product descriptions before purchasing).

  • Any other reason not related to technical defects or errors on our part.

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Us: Email us at [support@as-trader.com] with:

    • Your full name and order number.

    • The reason for your refund request.

    • Any relevant details (e.g., error messages, screenshots).

  2. Review Process: We will review your request and may provide troubleshooting assistance before approving a refund.

  3. Resolution: If your refund is approved, we will process it within 3−5 business days.

5. Refund Methods

Approved refunds will be issued to the original payment method. Depending on your payment provider, it may take 5−10 business days for the refund to reflect in your account.

6. Contact Us

If you have any questions about this policy or need help, please contact our support team at [support@as-trader.com]. We’re here to help!